Rakshak, loosely translated as "Protector" in Hindi is a Brand Management tool that provides with real-time visibility to all social media traffics. If a customer has an excellent experience and writes a review, awesome! You should reward them with a humble reply as potential customers will see that you manage the life cycle experience.Read More
This is an opportunity to show your community that you appreciate the candid feedback and improve customer experiences. A well-crafted response shows just that, and you can drive the conversation offline to gather more details and empathize. A customized online dashboard provides you with key metrics and click downs to the specific review you are studying.